How to Have Custom Tailored Suits and Clothing Shipped

We ship our custom clothing around the world

Can I order online and pick up with the 2nd fitting in Hong Kong?
Yes, you can. At the final stage on the checkout page, it has an option for ‘Pick up in Hong Kong’ and also a date box. Pls check and fill this section so we know when to expect you

Ordering online & picking up in HK:
Order at least 3 days before arriving in HK for us to have your order ready in time.

Shipping method:
We use DHL/Fedex/EMS and packages are usually delivered during office hours

Alterations:
If alterations are needed for any online orders, please email us at alterations@rashmi.com and we will work with you on addressing all issues. Depending on the alteration, we may either offer you an alteration credit or a remake.

How long will it take to receive my online order?
Once you complete your order, it will be delivered to you in 3–4 weeks. Once the package is shipped, we will email you a tracking number and courier details.

Will I have to pay extra customs charges?
Yes, sometimes import taxes are charged. All required taxes, VAT, import or excise duties are the sole responsibility of the recipient in their specific country.

Does DHL/EMS require a signature on delivery?
Yes, so we can track packages. 

What if my package is lost?
Please email us at vijay@rashmi.com and we will take care of you.