Alterations
If minor alterations are needed to the clothes, we will offer $75 credit per suit and $50 credit for everything else (sleeve length, trouser waist, trouser length alterations)
If a major alteration is needed, we will remake the clothes for you.
Process for Alteration Credit/Remake requests (ONLINE ORDERS ONLY)
Alteration credits are available within 30 days of receiving your custom made product. Just bring the Rashmi alteration form to your local tailor and have him/her note the adjustments.
Remember to keep your receipt as you'll need a photo or a scan of it to qualify for the alterations credit. Once you have your alterations form and receipt ready, please send us an email at vijay@rashmi.com. We'll process the credit and adjust your measurement profile so that we can perfect your fit on future orders.
We require a Return Authorization Number to be obtained BEFORE the alteration/return is made. Please email us at vijay@rashmi.com or call +12027511859/+85297457058 to obtain this number.
PLEASE NOTE: Shipping and handling charges are non-refundable.
Remakes (unalterable)
We offer full remakes within 30 days of receiving your custom made product. If you think you need a remake, email us at vijay@rashmi.com. We'll ask for some pictures/short facetime/skype call so we can see how your garments look and one of our stylists will work with you on correcting the fit issues.
Once your remake is processed, you'll need to send the unworn and undamaged original item back to us within 30 days of the approved remake application so that we can properly credit you for the return. Please include the original invoice or order email confirmation along with your package. We recommend using a shipping service that allows for tracking and delivery confirmation. Please note that you'll be responsible for any return shipping charges.
WHERE TO SEND YOUR RETURN OR EXCHANGE
Rashmi Custom Tailors
12th floor, Block A
Suite A3, Burlington Arcade
90-94 Nathan Road
Kowloon, Hong Kong
Alterations credit process
Once your alteration receipt is received by us/package has been received by us, your refund will be processed in the original form of payment. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your credit card issuer may require additional days to process and post this transaction to your account once they have received the information from us.